- The customer has the right to exchange within 3 days of the date of receipt.
- The customer has the right to return the item within one day of the date of receipt.
- No product will be returned or exchanged after its original packaging (plastic wrapper) has been opened. A sample of the same product is included with each order for testing.
Musk and oud oil products are non-exchangeable and non-refundable in order to protect the general health of customers.
- All purchase transactions made through the installment service provider (Tamara) (Tabi) are refunded through them.
- The customer will be compensated if the product arrives damaged with the same product within 15 days of the date of receipt, provided that all photos of the damaged product are attached.
- When your order is sent out for delivery or the shipping label is issued and the order is canceled, in this case the amount of your order for the product will be refunded and the delivery fee allocated to the shipping company will be deducted.
If you wish to exchange or return any product after receiving it, you will need to pay the shipping fee for both the returned and new orders.
We are happy to assist you with technical support via email: [email protected]
Or via WhatsApp number +966 577108080
By completing the purchase, you agree to the store’s terms and conditions and exchange and return policy.
We are always proud to serve you, our valued customers.